Legal & Data Protection

Privacy Policy

Techroots IT Solutions Zambia Limited is committed to protecting your privacy and personal data. Learn how we collect, handle, store, and safeguard your information across our website and digital services.

Effective Date: 08th November, 2024
Last Updated: 08th October, 2026
Lusaka, Zambia
View Terms of UseContact DPO
Techroots Privacy Policy

Commitment to Your Privacy

Effective Date: 08th November, 2024•Last Updated: 08th October, 2026

Techroots IT Solutions Zambia Limited ("Techroots", "we", "us", or "our") respects your privacy and is committed to protecting personal information provided to us through our website, https://www.techrootszambia.com/, and our related digital channels.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, request information about our products or services, submit an enquiry, or otherwise interact with Techroots through our online channels.

01

WHO WE ARE

Techroots IT Solutions Zambia Limited is a technology company based in Zambia providing software development, digital solutions, technology consultancy, education technology solutions, hosting and related technology services.

Our flagship education technology platform is Eduroot, an education management platform designed to help schools, colleges and universities manage their operations digitally.

Enquiries relating to this Privacy Policy

Techroots IT Solutions Zambia Limited

Plot No. 18266/M, Chalala, Lusaka, Zambia

Email: dpo@techrootszambia.com

Website: https://www.techrootszambia.com/

02

INFORMATION WE COLLECT

Depending on how you interact with our website and services, we may collect the following categories of information:

aContact Information

This may include:

  • Full name
  • Email address
  • Telephone number
  • Organisation or institution name
  • Job title or position
  • Country or location

bEnquiry and Communication Information

When you contact us, request a demonstration, request a quotation, submit an enquiry or communicate with our team, we may collect information contained in your communication and any information you voluntarily provide.

cBusiness Information

Where relevant to a business enquiry, we may collect information such as:

  • Organisation name
  • Organisation type
  • Business requirements
  • Number of users or students
  • Requested services
  • Project requirements
  • Budget or procurement information
  • Other information necessary to respond to the enquiry

dTechnical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Approximate location derived from technical information
  • Date and time of access
  • Website interaction information

eCookies and Similar Technologies

We may use cookies and similar technologies to support website functionality, understand website usage, improve user experience and, where applicable, measure the effectiveness of our communications and marketing.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

03

HOW WE USE PERSONAL INFORMATION

We may use personal information for purposes including:

  • Responding to enquiries and requests;
  • Providing information about our products and services;
  • Scheduling demonstrations, meetings or consultations;
  • Preparing quotations and proposals;
  • Managing business relationships;
  • Providing customer and technical support;
  • Improving our website, products and services;
  • Sending relevant business or marketing communications where permitted;
  • Managing events, programmes, partnerships and applications;
  • Maintaining website security and preventing misuse;
  • Complying with legal and regulatory obligations; and
  • Establishing, exercising or defending legal rights.
We will only use personal information for purposes that are lawful and reasonably connected to our business activities.
05

MARKETING COMMUNICATIONS

If you provide your contact details to Techroots, we may use them to send information relating to our products, services, events, technology updates, educational technology initiatives or business opportunities where permitted by applicable law.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

We will not sell your personal information to third parties for their own marketing purposes.
06

SHARING OF PERSONAL INFORMATION

Techroots may share personal information only where reasonably necessary for legitimate business, operational, contractual or legal purposes.

This may include sharing information with:

  • Technology and cloud service providers;
  • Website, hosting and infrastructure providers;
  • Communication and email service providers;
  • Professional advisers;
  • Payment or financial service providers where applicable;
  • Government, regulatory or law-enforcement authorities where legally required; and
  • Other service providers acting on our behalf and subject to appropriate confidentiality and data-protection obligations.

Where a third party processes personal information on our behalf, we seek to ensure that appropriate contractual, technical and organisational safeguards are applied.

07

EDUROOT AND CUSTOMER DATA

Eduroot is a separate technology product operated by Techroots.

Where a school, college, university or other institution subscribes to Eduroot, the processing of institutional personal data is governed by the applicable Eduroot Subscription & Services Agreement and Data Processing Agreement.

Important Notice: Institutional data uploaded into Eduroot is not governed solely by this website Privacy Policy.

The relevant institution may act as the Data Controller for personal information relating to its students, staff, parents/guardians and other users, while Techroots may act as a Data Processor for processing performed on the institution's behalf.

08

INTERNATIONAL DATA TRANSFERS

Techroots may use technology and service providers whose systems or infrastructure may process information outside Zambia.

Where personal information is transferred or processed outside Zambia, Techroots will take reasonable steps to ensure that applicable legal requirements and appropriate safeguards are considered and implemented.

09

DATA SECURITY

Techroots takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Security measures may include:

  • Access controls;
  • Authentication controls;
  • Encryption or secure transmission where appropriate;
  • Role-based access;
  • Secure hosting and infrastructure controls;
  • Monitoring and logging;
  • Backup and recovery measures; and
  • Security and software maintenance practices.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain an ongoing business relationship, to comply with legal or regulatory obligations, to resolve disputes, or to establish, exercise or defend legal rights.

Retention periods may vary depending on the type of information and the reason for processing.

11

YOUR RIGHTS

Subject to applicable law and any lawful limitations, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion where legally applicable;
  • Object to certain processing;
  • Request restriction of processing in applicable circumstances;
  • Withdraw consent where processing is based on consent; and
  • Exercise other rights available under applicable data-protection law.

To exercise a privacy right, contact us using the details provided below.

12

CHILDREN'S INFORMATION

Our corporate website is not intended to knowingly collect personal information directly from children.

Where Techroots provides education technology services to schools or educational institutions, information relating to students, including children, may be processed on behalf of the relevant institution through the applicable Eduroot contractual and data-protection arrangements.

13

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

14

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised "Last Updated" date.

15

CONTACT US

If you have questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, please contact:

Techroots IT Solutions Zambia Limited

Data Protection Officer Emaildpo@techrootszambia.com
Physical Address

Plot No. 18266/M, Chalala, Lusaka, Zambia

We will endeavour to respond to privacy-related enquiries within a reasonable period and in accordance with applicable law.